Shipping policy
Effective Date: July 7, 2026
At TheShukr, we are committed to delivering your natural crystals, healing products, crystal, and spiritual accessories safely and efficiently. Every order is carefully inspected and securely packaged to ensure it reaches you in excellent condition. We work with trusted courier partners to provide reliable and secure delivery across India and internationally.
Order Processing
All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Customized or made-to-order products may require additional processing time, and in such cases, we will inform you about the expected dispatch schedule.
Shipping Timeline
For orders within India, delivery usually takes 3–7 business days after dispatch. International orders generally arrive within 10–20 business days after dispatch. These delivery timelines are estimates and may vary depending on your location, courier availability, customs clearance, weather conditions, public holidays, government regulations, or other unforeseen circumstances. While we make every effort to deliver your order on time, TheShukr cannot guarantee exact delivery dates due to factors beyond our control.
Shipping Charges
Shipping charges are calculated automatically during checkout based on your delivery location, package weight, and order value. From time to time, we may offer free shipping promotions on eligible orders, which will be clearly displayed on our website.
International Shipping
TheShukr proudly ships to customers worldwide. Please note that any customs duties, import taxes, VAT, or additional charges imposed by the destination country are the sole responsibility of the customer. These charges are determined by local customs authorities and are beyond our control. TheShukr is not responsible for delays caused by customs clearance or government inspections.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address during checkout. Please ensure that your name, phone number, postal code, and address details are correct before placing your order. TheShukr shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information. If you need to modify your shipping address after placing an order, please contact us immediately. However, we cannot guarantee address changes once the order has been dispatched.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier details. You can use the tracking information to monitor your shipment until it reaches your delivery address.
Delivery Attempts
Our courier partners generally make multiple attempts to deliver your package. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the shipment is refused, the package may be returned to us. Any additional shipping costs for re-dispatching the order may be the responsibility of the customer.
Damaged Packages
If your package appears damaged upon delivery, we strongly recommend recording a continuous unboxing video before opening it and taking clear photographs of the package. Any claim regarding damaged, incorrect, or missing products must be reported to us within 24 hours of delivery. An unboxing video is mandatory for verification and claim processing.
Shipping Delays
Although we strive to dispatch and deliver every order as quickly as possible, shipping delays may occasionally occur due to circumstances beyond our reasonable control. These may include severe weather conditions, natural disasters, transportation disruptions, public holidays, government restrictions, customs inspections, technical issues, or other force majeure events. Such delays shall not constitute a breach of our obligations and do not automatically qualify for refunds or compensation.
Lost Shipments
If your shipment appears to be lost during transit, please contact us as soon as possible. We will coordinate with our courier partner to investigate the shipment and work towards an appropriate resolution.
Non-Delivery
If your order has not been delivered within the estimated delivery period, please contact our customer support within 30 days of placing your order. We will investigate the shipment status and assist you in resolving the issue as quickly as possible.
Order Cancellation
Orders may only be cancelled before they have been dispatched. Once an order has been shipped, cancellation requests cannot be accepted. For information regarding returns and eligible refunds, please refer to our Return & Refund Policy.
Our Commitment
Customer satisfaction is our priority. Every order is packed with care, handled securely, and shipped through trusted logistics partners to ensure that your products reach you safely. We appreciate your trust in TheShukr and remain committed to providing a smooth and reliable shopping experience.
Contact Us
If you have any questions regarding shipping, delivery, or tracking your order, please feel free to contact us.
TheShukr
Email: shopifyshukr@gmail.com
Phone: +91 9457478390
Address: 10 Subhash Nagar Block 2, Block 2, Delhi – 110064, Delhi, India