Refund policy
At TheShukr, we are committed to providing high-quality natural crystals, healing stones, crystal sets, and handcrafted products. As many of our products are natural and handcrafted, each item is unique in its appearance, color, shape, and texture.
Please read our Return & Refund Policy carefully before placing your order.
Return & Replacement Policy
We want every customer to be satisfied with their purchase. However, because our products are natural, handcrafted, and carefully packed, returns, exchanges, and refunds are only accepted under the conditions mentioned below.
TheShukr reserves the right to approve or reject any return, replacement, or refund request after reviewing the submitted evidence.
Eligibility for Returns & Exchanges
You may request a return or replacement only if:
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You received a damaged product.
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You received the wrong item.
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The product is missing from your order due to an error on our side.
Returns will not be accepted for any other reason unless specifically approved by TheShukr.
Mandatory Unboxing Video
To process any claim for damaged, defective, incorrect, or missing products, customers must provide a clear, uninterrupted unboxing video starting before the package is opened and continuing until the contents are fully shown.
This video is mandatory for our verification process.
Without an unboxing video, TheShukr will not be able to approve any return, replacement, or refund request.
Return Request Time Limit
Return or replacement requests must be submitted within 7 days of receiving your order.
Returned products must:
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Be unused.
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Be in their original condition.
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Include original packaging.
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Include all accessories, certificates (if applicable), and complimentary items.
Products showing signs of use, damage caused after delivery, missing packaging, or altered condition may not qualify for return.
Authenticity Guarantee
We take pride in offering genuine natural crystals and healing products.
If a product purchased from TheShukr is proven to be artificial or synthetic by a Government-recognized or internationally accredited gemological laboratory, you will be eligible for either:
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A full refund,
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A replacement, or
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An exchange,
subject to verification of the authenticity report.
Products Not Eligible for Return
Unless damaged or incorrectly delivered, the following products cannot be returned or exchanged:
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Personalized or customized products
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Crystal bracelets
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Crystal trees
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Crystal gift sets made to order
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Gift Cards
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Digital products
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Products received exactly as ordered
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Sale or clearance items
Due to the nature of crystals and spiritual products, we cannot accept returns based on personal preference after delivery.
Natural Product Variations
All crystals are naturally formed.
Each product may vary slightly in:
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Color
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Shape
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Size
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Texture
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Natural inclusions
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Surface markings
These variations are natural characteristics and are not considered defects.
Product images are for reference only.
Return Shipping
Customers are responsible for securely packing and shipping approved return items.
Shipping charges, customs duties, taxes, and delivery fees are non-refundable.
TheShukr does not arrange pickup services unless specifically agreed.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding approval or rejection of your refund.
If approved, refunds will be processed to the original payment method only.
Refund processing generally takes 7–10 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds will be processed through bank transfer after verification of the customer's bank details.
Refund Conditions
Refunds may be denied if:
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The product has been used.
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Original packaging is missing.
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Required unboxing video is not provided.
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The product has been damaged after delivery.
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The return request is submitted after 7 days.
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The returned item differs from the original shipment.
Non-Returnable Situations
Returns or refunds will not be accepted for:
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Change of mind.
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Personal dislike of the product.
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Ordering the wrong product.
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Minor color differences caused by photography or screen settings.
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Natural variations in crystals.
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Minor packaging imperfections that do not affect the product.
Order Cancellation
Orders can only be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit/debit card provider.
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Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us.
Sale Items
Products purchased during promotions, clearance sales, or special discounts are considered final sale and are not eligible for return, exchange, or refund unless damaged or incorrectly delivered.
Exchange Policy
Exchanges are only available for products that arrive:
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Damaged,
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Defective, or
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Incorrect.
Replacement requests must be made within 7 days of delivery.
Replacement approval requires the mandatory unboxing video.
Subject to stock availability, the same product will be shipped as a replacement.
Gifts
If the item was purchased as a gift and shipped directly to you, an approved return may be issued as store credit.
If the order was placed by another person, any refund will be issued only to the original payment method used for purchase.
International Orders
For international orders:
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Customs duties, import taxes, and VAT are the responsibility of the customer.
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Shipping fees are non-refundable.
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Refunds are issued only after returned items are received and inspected.
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Any customs charges incurred during return shipping may be deducted from the refund amount where applicable.
International refund processing may take 30–45 business days, depending on banking and customs procedures.
Contact Us
For any questions regarding returns, refunds, or replacements, please contact us:
TheShukr
Email: shopifyshukr@gmail.com
Phone: +91 9457478390
Store Address:
10 Subhash Nagar Block 2, Delhi – 110064, India
We are always happy to assist you and will do our best to resolve your concerns as quickly as possible.